Privacy Policy

This Privacy Policy explains how BMI PLUMBING AND HEATING LTD. (“Bmiph”, “we”, “us”), the data controller, handles your personal data when you visit bmiph.shop or place an order. Company number 04818266, registered office 38a Brieryfield Road, Ashton, Preston, Lancashire, United Kingdom, PR1 8SR. Contact: support@bmiph.shop.

• Order & account data: name, email, shipping and billing address, phone, and the items you order.
• Payment data: processed directly by our payment providers (Stripe and PayPal). We receive confirmation and limited details (such as the last four digits and card type) but never store your full card number.
• Communications: messages you send via our contact or trade forms.
• Technical data: IP address, browser type and basic usage data collected through essential and analytics cookies.

• To process and deliver your orders and handle returns (contract).
• To respond to enquiries and provide customer care (legitimate interests).
• To prevent fraud and keep our store secure (legitimate interests / legal duty).
• To meet tax and accounting obligations (legal obligation).
• To send marketing emails only where you have opted in, with an unsubscribe link in every message (consent).

We share data only with service providers who help us run the store, under appropriate contracts:

• Payment processors (Stripe, PayPal) to take payment securely.
• Shipping carriers and fulfilment partners to deliver your order.
• Email and analytics providers that support our operations.

We never sell your personal data. We may disclose data where required by law or to protect our legal rights.

Because we ship worldwide, your data may be processed outside your country. Where data leaves the UK or EEA, we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

We keep order records for as long as needed to fulfil the order and to meet legal, tax and accounting requirements (generally up to 6 years). Enquiry messages are kept only as long as needed to resolve your request.

Depending on where you live, you have rights to access, correct, delete, restrict or object to processing of your personal data, to data portability, and to withdraw consent at any time.

California residents (CCPA/CPRA) have the right to know what personal information we collect, to request deletion, and to opt out of any “sale” or “sharing” of personal information — we do not sell or share personal information for cross-context behavioural advertising. To exercise any right, email support@bmiph.shop. You also have the right to complain to your local data-protection authority (in the UK, the Information Commissioner’s Office).

We use essential cookies to run the cart and checkout, and limited analytics cookies to understand how the store is used. You can control cookies through your browser settings; blocking essential cookies may affect checkout.